|Frequently Asked Questions
- Does your pricing include free shipping?
- What is your refund policy?
- What methods of payment do you accept?
- Do you offer discounts if I order
- Do you have any product catalogs?
- What type of warranty do you offer?
- Do you use genuine leather for all
1. Does your pricing include free shipping?
Yes, all our pricing already includes shipping within the continental
United States and Canada. Customers in Alaska, Hawaii, and other
US territories will be charged a freight surcharge which is approximately
10% of the order value. Orders from other countries will be charged
ocean cargo rates. If you are ordering from outside North America,
please [email] us your "wish list" and we quote you
the best rates for shipping.
2. What is your refund policy?
We offer a no-hassle 20 day return policy so if you are not satisfied
with your purchase for any reason, we will arrange to pick-up
the items and refund the full amount to your credit card minus
associated shipping costs to return the item. Items must be packaged
securely in their original boxes and packaging to prevent any
damage, and you must contact us within 20 days of the receiving
3. What methods of payment do you accept?
We accept Visa, Mastercard, and American express credit cards
as well as Paypal and bank wire transfer. We will also ship items
COD, although we can only accept money orders and certified checks
for COD orders. Sorry, we do not offer payment terms (invoicing).
4. Do you offer discounts if I order more
We offer an additional 10% discount on your entire order
if the value exceeds $5,000. Retail stores and other resellers
may contact us via this page for special wholesale pricing.
5. Do you have any product catalogs?
We don't produce a printed catalog yet, although we plan to start mailing print catalogs in September, 2009. Please email us if you wish to be placed on our mailing list.
6. What type of warranty do you offer?
All our products include a six month parts and labor warranty
against manufacturers defects, and craftsmanship related issues.
7. Do you use genuine leather for all your
Yes, we only use genuine top-grain or aniline-dyed leather for
all items unless otherwise noted in the product description. Generally
the bottoms of items are not upholstered in leather. The top,
front, side, etc are upholstered in genuine leather. You may also
request free leather samples for reference.