Frequently Asked Questions

1. Does your pricing include free shipping?
2. What is your refund policy?
3. What methods of payment do you accept?
4. Do you offer discounts if I order more items?
5. Do you have any product catalogs?
6. What type of warranty do you offer?
7. Do you use genuine leather for all your items?

1. Does your pricing include free shipping?
Yes, all our pricing already includes shipping within the continental United States and Canada. Customers in Alaska, Hawaii, and other US territories will be charged a freight surcharge which is approximately 10% of the order value. Orders from other countries will be charged ocean cargo rates. If you are ordering from outside North America, please [email] us your "wish list" and we quote you the best rates for shipping.

2. What is your refund policy?
We offer a no-hassle 20 day return policy so if you are not satisfied with your purchase for any reason, we will arrange to pick-up the items and refund the full amount to your credit card minus associated shipping costs to return the item. Items must be packaged securely in their original boxes and packaging to prevent any damage, and you must contact us within 20 days of the receiving your order.

3. What methods of payment do you accept?
We accept Visa, Mastercard, and American express credit cards as well as Paypal and bank wire transfer. We will also ship items COD, although we can only accept money orders and certified checks for COD orders. Sorry, we do not offer payment terms (invoicing).

4. Do you offer discounts if I order more items?
We offer an additional 10% discount on your entire order if the value exceeds $5,000. Retail stores and other resellers may contact us via this page for special wholesale pricing.

5. Do you have any product catalogs?
We don't produce a printed catalog yet, although we plan to start mailing print catalogs in September, 2009. Please email us if you wish to be placed on our mailing list.

6. What type of warranty do you offer?
All our products include a six month parts and labor warranty against manufacturers defects, and craftsmanship related issues.

7. Do you use genuine leather for all your items?
Yes, we only use genuine top-grain or aniline-dyed leather for all items unless otherwise noted in the product description. Generally the bottoms of items are not upholstered in leather. The top, front, side, etc are upholstered in genuine leather. You may also request free leather samples for reference.